ABC
Agent Booking Commission
ADR
Average Daily Rate
API
Application Programming Interface
BEO
Banquet Event Order
BTL
Below The Line
CBT
Certified Business Travel
CFS
Complimentary Food Service
CHT
Certified Hospitality Trainer
CMP
Certified Meeting Planner
CRO
Central Reservation Office
CSM
Convention Services Manager
DMC
Destination Management Company
DMF
Destination Marketing Fund
EIB
Event Incentive Budget
EPOS
Electronic Point of Sale
FAM
Familiarization Trip
FMS
Fleet Management System
FTW
Free Time Window
HACCP
Hazard Analysis and Critical Control Point
HMT
Hotel Management Team
LOS
Length of Stay
LRA
Last Room Availability
OHS
Occupational Health and Safety
PMS
Property Management System
POS
Point of Sale
PSS
Passenger Service System
RED
Revenue Enhancement Directive
RFP
Request for Proposal
RMS
Revenue Management System
SIP
Seasonal Incentive Program
SOP
Standard Operating Procedure
STA
Scheduled Time of Arrival
STC
Standard Travel Commission
TAT
Turnaround Time
TMC
Travel Management Company
TPG
Tour Price Guarantee
UGC
User-Generated Content
USP
Unique Selling Proposition
YRS
Yield Rate Strategy
ZBP
Zero-Based Pricing