ACFE
Association of Certified Fraud Examiners
ADAAG
Americans with Disabilities Act Accessibility Guidelines
ADR
Average Daily Rate
AOV
Average Order Value
BANT
Budget Authority Need Timeline
BCP
Business Continuity Plan
BI
Business Intelligence
BI+A
Business Intelligence + Analytics
CBA
Cost-Benefit Analysis
CEO
Chief Executive Officer
CFE
Certified Fraud Examiner
CFO
Chief Financial Officer
CIO
Chief Information Officer
CIPM
Certified Information Privacy Manager
CISO
Chief Information Security Officer
CLTV
Customer Lifetime Value
CoCA
Cost of Customer Acquisition
COO
Chief Operating Officer
COSO
Committee of Sponsoring Organizations of the Treadway Commission
CRM
Customer Relationship Management
CRO
Chief risk officer
CSR
Corporate Social Responsibility
CTO
Chief Technology Officer
D&O
Directors and Officers Insurance
DLP
Data Loss Prevention
DPO
Data Protection Officer
EIB
Event Incentive Budget
EOD
End Of Day
EOW
End Of Week
EPOS
Electronic Point of Sale
ERM
Enterprise Risk Management
ESG
Environmental, Social, and Governance
ESG
Environmental, Social, and Governance
FMS
Fleet Management System
G2B
Government to Business
G2C
Government to Consumer
G2G
Government to Government
GRC
Governance, Risk, and Compliance
ISMS
Information Security Management System
ISO
International Organization for Standardization
KPI
Key Performance Indicator
KRI
Key Risk Indicator
MDM
Master Data Management
MoM
Month-over-Month
MSA
Master Service Agreement
MSP
Managed service provider
MTD
Month-to-Date
NDA
Non-Disclosure Agreement
NPS
Net Promoter Score
OHS
Occupational Health and Safety
OKR
Objectives and Key Results
OOO
Out of the Office
P&L
Profit and Loss
PESTLE
Political, Economic, Social, Technological, Legal, and Environmental Analysis
PM
Project Manager
POS
Point of Sale
PPE
Personal Protective Equipment
PTO
Paid Time Off
QBR
Quarterly Business Review
QoQ
Quarter-over-Quarter
QTD
Quarter-to-Date
RCSA
Risk and Control Self-Assessment
RFP
Request for Proposal
RMS
Revenue Management System
ROI
Return on Investment
RPO
Recovery Point Objective
RTO
Recovery Time Objective
RTV
Return To Vendor
SLA
Service Level Agreement
SLA
Service Level Agreement
SMB
Small-to-Medium Business
SOP
Standard Operating Procedure
SOX
Sarbanes-Oxley Act
SWOT
Strengths, Weaknesses, Opportunities, and Threats
T&E
Travel and Expense
TAT
Turnaround Time
TB
Trustee Board
TCO
Total Cost of Ownership
TM, ™
Trademark
UGC
User-Generated Content
VIP
Very Important Person
WC
Walk-in Customer
YoY
Year-over-Year
YRS
Yield Rate Strategy
ZBP
Zero-Based Pricing